Returnes and Exchanges
Returns & Exchanges Policies
We do our best to ensure all of our customers enjoy a happy shopping experience with shop “TERRITORY OF YOGA”, but if you want to return clothes or accessorizes purchased from us, it is possible in the following cases:
1. Size, color or model of the item doesn’t correspond to the ordered one;
2. Item arrived damaged or defective;
3. Item was not as pictured on the web site;
4. Item didn't fit and you want to exchange it with another.
You may return or exchange
any item purchased from shop.territoryofyoga.com within 3 business days of order
receipt, only in case that you have ordered it on our web site.
Sales Items cannot be exchanged or returned.
To do this you must:
1. Fill in “Return” form. This can be made in “My Account” (only for registered users) or call our manager at +38 (067) 150-51-57 and request a “Return”;
2. Make sure the item you want to return is in its original condition, with tags and in the original packaging;
3. Send us the item on the return address and wait until your application is processed.
If your return does not meet the above stated conditions, we will have to send your item back. If your return is accepted, you will be fully refunded for the returned item (excluding delivery costs), and you will be notified by e-mail.
If you want to exchange your item for a similar one with another color or size, you will need return the unwanted item (item you want to exchange) and place a new order.
Term of exchange/return procedures of the items depends on the country you are from and what delivery service you have chosen. Usually delivery can be expected within 1 - 10 days.
Whereas the responsibility for returning item safety lies with you unless it comes to us, do not forget to request a shipping confirmation from your postal service. Consequently if your package gets lost during delivery, you will have proof that you have sent it.